Refund and Return Policy

We ensure that the quality of flowers and services provided to our customers is of the highest standard. If you are not satisfied with your purchase, we want to address your concerns. Please read our refund and return policy below:

1. Returns

• Because of the nature of our products, we do not accept returns for flowers and floral arrangements once they have been delivered or picked up.
• If the item you received is defective or wrong, please contact us within 24 hours of receipt of your order with a picture of the damaged item.

2. Refunds

• Refund is only made in case of a damaged or wrong product as mentioned above. If you are eligible for refund, it will be processed within 7-10 business days.
• We take cash on delivery only; but the refund will be credited to your bank account.

3. Exchange

We do not have exchanges for flowers since every arrangement is made for your order. But if there's a problem with the flowers or you received the wrong product, we will be happy to help you with a solution.

4. Order Cancellations

You can cancel your order up to 24 hours before the delivery date. Cancellations cannot be done after that since flowers are perishable goods.

5. Contact us

We appreciate your understanding of the nature of our products and hope to provide you with a pleasant experience at Piposto. For any questions or concerns, please do not hesitate to write back at [email protected].